Order Confirm

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

Free shipping policy

For orders over $69.00, you can enjoy free Standard Shipping.

***Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

UNITED STATE AND OTHER COUNTRIES SHIPPING COST

Delivery Time

Delivery Time=Processing Time+Shipping Time
*For Normal Products, Delivery Time=Processing Time+Shipping Time
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 7 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from.

Shipping Method:

Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:

• How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped. 

• Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare. 

• When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days. 

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. 

• How do I track my order?

For US orders, you can track your order through: www.usps.com 

For Canada orders, you can track your order through: www.canadapost.ca 

For UK orders, you can track your order through: www.royalmail.com 

For AUS orders, you can track your order through: www.auspost.com.au 

For worldwide common tracking tool: www.17track.net

• Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with total value (after discount) over USD 69 under normal circumstances, and a flat shipping fee will be required otherwise.The shipping cost of the return and exchange shall be borne by the buyer.
Import Taxes & Duties 

Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly. 

Postage rates vary slightly from country to country. Orders over $69 include shipping to most countries, depending on your location, postage rates will be shown on the checkout page. Thank you for your understanding.

Still not getting your answers? Email us anytime at service@starcici.com . You can even contact us on Facebook.